Shipping & Delivery
You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. You'll also see this information when you add an item to your cart and at checkout. After you’ve completed checkout, you’ll see the cost of shipping and an estimated delivery date in your order confirmation email.
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
Once the seller ships your item, you can keep track of its progress on its way to you.
Track your order
If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
You can also check your order’s delivery status in your Purchase history
If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.
If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.
You can find out how much shipping costs in the shipping section of every Kbami Merchant listing. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout.
If the item you’re interested in is located overseas, keep in mind that international shipping can cost more.
Where to find the cost of shipping
You can find the cost of shipping, as well as the seller’s shipping options—including any express shipping services or combined shipping discounts—and whether tracking is available, on the listing. Select See details next to the shipping cost at the top of the listing. Alternatively, select the Shipping and payments tab.
If you're buying multiple items from the same seller, you may be able to save on the shipping costs if the seller offers combined shipping.
When you’re searching for an item, select the Free shipping filter on the left-hand side of the search results page to see listings that don’t charge for delivery. You can also search for items with local pickup
Increased shipping rates after a purchase
Once you’ve bought an item, the seller can’t increase shipping rates without asking your permission to do so. If the seller makes a change that you don’t agree with, and you can’t resolve the issue directly with them, contact us and we’ll step in to help.
Last updated on August 31, 2020